Refund and Cancellation Policy

Introduction

This Refund and Cancellation Policy outlines the procedures and conditions under which users may request refunds and cancellations for services provided by Reddy Dan Fan through our website and mobile application. This policy is intended to ensure a transparent, fair process in line with Google Ads policies and responsible gaming guidelines.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

  • Technical Errors: If there are technical issues affecting gameplay or service delivery that hinder participation.
  • Unauthorized Transactions: If charges occur due to security breaches or unauthorized access to the user’s account.

2. Requesting a Refund

Users must submit a refund request through the designated section on the website or mobile app within 7 days of the transaction. Refund requests should include:

  • Transaction ID
  • Reason for the refund request

3. Refund Processing Time

Refund requests will be processed within 14 working days after the request is received and verified. Refunds will be issued to the original payment method used for the transaction. All refund requests are subject to verification to ensure compliance with applicable gaming laws and responsible gaming practices.

4. Exclusions

Certain fees are non-refundable, including:

  • Contest Entry Fees: Once the contest has commenced, entry fees are non-refundable. This policy is in compliance with responsible gaming practices and does not constitute a gambling activity.
  • Fees for Services Rendered: Any charges for services that have already been delivered will not be refunded.

5. Refund Method

Refunds will be processed back to the original payment method used for the transaction. Users may receive confirmation of the refund once it is processed. In case of any issues or delays, users will be notified.

6. User Responsibilities

Users are responsible for providing accurate account details to avoid issues with refunds. Any discrepancies due to incorrect information may delay the refund process. Additionally, users must ensure they comply with responsible gaming practices to avoid misuse of the refund process.

7. Contact Information

For any questions or concerns regarding refunds or cancellations, please contact us at:

Email: contact@cricktking.com

Cricktking is a skill-based fantasy sports Platform (Not Gambling). for users aged 18 years and older. Please note that our services are not available in the following Indian states where online fantasy sports are currently prohibited: Assam, Telangana, Andhra Pradesh, Odisha, Sikkim, Nagaland, and Tamil Nadu.

By using Cricktking, you acknowledge and agree to the following:

Cricktking does not promote or encourage gambling. This platform offers a skill-based game (Fantasy Sports) and adheres to the regulations that govern such games in the jurisdiction of India.

Disclaimer: This statement is intended to comply with Google Ads policy for online fantasy sports advertising in India. The information provided is for informational purposes only and does not constitute legal advice.

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